Tarrant Technology Partners builds long-term relationships with its customers by slashing data recovery time from days to just hours or minutes with Quest’s data protection solution.
Tarrant Technology Partners is a managed services provider (MSP) with deep roots in the greater Fort Worth, Texas, area. Since its founding in 2000, the company has been building long-term relationships with small to medium companies by providing highquality, responsive IT consulting and systems integration services.
PRODUCTS & SERVICES SOFTWARE AppAssure SLOW RECOVERY MEANS EXTENDED DOWNTIME FOR CLIENTS
One of the key goals of Tarrant Technology Partners is to minimize downtime and maximize productivity for its 250 clients and their 2,000 end users. That was proving difficult with its previous backup and recovery solution.
“It didn’t supply granular restore capabilities, so it was difficult to recover a single email or calendar item that a user deleted by mistake,” explains Craig Christopher, partner at Tarrant Technology Partners. “Even worse, if a server failed, a client might be down for two or three days. For example, we needed to do a bare-metal restore (BMR) for a customer, and with the previous tool, it took three days to figure out that there was a conflict with the PERC card driver and get the server restored.”
TARRANT WAS ON THE HOOK FOR PROTECTING TERABYTES OF DATA
Tarrant Technology Partners knew that it needed a solution to deliver the level of service it is committed to providing. It found that solution in AppAssure from Quest. Tarrant Technology Partners now protects 100–150 terabytes of customers’ data — and their businesses — with reliable backups, easy granular restores and realtime replication.
“AppAssure helps us keep our clients as productive as possible,” notes Christopher. “With its granular recovery feature, we can easily restore any individual item that is accidentally deleted, so end users quickly have back the document or email they need to do their jobs.”
TARRANT RETRIEVED FIVE YEARS OF CRITICAL DATA IN JUST TWO HOURS
Moreover, clients no longer face days of downtime and lost business if a server fails. “We can ensure little to zero downtime for our clients using AppAssure,” Christopher says. “We can restore a failed server in a couple of hours from backup, or failover to a virtual standby in just minutes.”
For example, Tarrant Technology Partners implemented AppAssure on a dedicated disaster recovery server for an architecture firm. “The first week after implementing the server,” Christopher recalls, “a user accidently deleted all AutoCAD drawings for 2005-2010 — roughly 200 GB of data. With AppAssure, we were able to recover all five years of data for them in a little over two hours.”
Similarly, Tarrant Technology Partners was able to quickly recover a SQL Server database containing critical financial data for a church. “Everyone breathed a big sigh of relief when we were able to restore the entire database in less than 10 minutes using AppAssure,” notes Christopher. “Previously, it would have taken a couple of days at least, because I would have had to flip the whole image file into a VHD file, spin it up to the server, remove the database, copy it over and put it back.”